We're here for you!

We want you to love your TWAL purchase.

If something isn't right, please contact us within 14 days of delivery at hello@twal.shop. We'll do our best to make it right.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please email us within 7 days of delivery with your order number and photos of the item and packaging. We'll gladly replace the item or issue a refund at no cost to you.

Returns

Because many TWAL products are made in small batches, we accept returns on unused, unopened merchandise in its original condition within 30 days of delivery.

Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Custom or personalized products
• Final sale or clearance items
• Gift cards
• Items that have been used, washed, or altered

Exchanges

If you'd like to exchange an item, please contact us first at hello@twal.shop. We'll help you find the best solution based on product availability.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee changes once an order has entered fulfillment.

Shipping Issues

TWAL is not responsible for packages delayed by shipping carriers or for incorrect shipping addresses provided at checkout. If a package is returned to us because of an incorrect address, additional shipping charges may apply to resend the order.

Questions?

We're a small Michigan business and we're happy to help.

Email us anytime at hello@twal.shop, and we'll get back to you as quickly as possible.